Return and Refund Policy

Our Promise

We stand behind our products and their results.
If your skin is not satisfied within 30 days of delivery, we will make it right.

  • ✅ 30-day risk-free guarantee

  • ✅ No complicated questioning

  • ✅ Full refund to your original payment method (subject to the terms below)

All we ask is that you:

  • Return at least half of the product in its original container

  • Include the original packaging and your order information

You try the product - we take the risk.

How to Start a Return

To initiate a return, please email us at:

📧 returns@theunapologetic.shop

Include the following information:

  • Full name

  • Order number

  • Product(s) you wish to return

  • Brief reason for return (optional, but helps us improve)

We will respond with detailed return instructions and the return address.
No complicated forms.

Official Refund & Return Terms

Eligibility

Eligibility

To qualify for a refund under our policy:

  • You must request a return within 30 days of the delivery date

  • 50% or more of the product must remain in the container

  • Original packaging and batch label must be included

  • Policy applies to the first-time purchase of each product only

Non-Returnable Items

We are unable to accept returns or issue refunds if:

  • More than half of the product has been used

  • Original packaging or batch code is missing

  • More than 30 days have passed since delivery

  • The item was marked as final sale

  • The product has been lost, discarded, or otherwise not returnable by the customer

Return Shipping

  • The customer is responsible for return shipping costs.

  • We will cover return shipping costs only if the product arrived damaged, defective, or incorrect.

Refund Method

  • Refunds are issued only to the original payment method used at checkout or as store credit.

  • We cannot issue refunds to alternative destinations (e.g., cash, cryptocurrency, different card, or different account).

  • Processing time is typically 15–20 business days after the return is received and approved.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  1. Please email us at returns@theunapologetic.shop

  2. Attach a clear photo of the issue

  3. We will promptly arrange either a replacement or a refund, according to your preference.

Questions?

If you have any questions about returns, refunds, or product issues, our team is here to help:

📧 returns@theunapologetic.shop

We respond to every email.